[Rant] Cancelling with Virgin Media

I'm not one to rant very often however today is that day. <rant> Virgin Media. Literally one of the worst communications companies when it comes to communication. I...

2 years ago

Latest Post Surviving in the Ring: Expanding Your Horizons by Andy Gill

I'm not one to rant very often however today is that day.

<rant>
Virgin Media. Literally one of the worst communications companies when it comes to communication. I have been in contract with them since December of last year and the speeds have been pretty crap in regards to stability.

It is not strong and stable. So much so that I turned to monitoring the speed for the past 5 days to evidence this, using a simple Linux setup to log speed each hour. However complaining to their team via twitter only returns the same questions:

All of which seem to be their only options, then the suggestion is file a complaint via their 'helpful' process. This process does not advertise that you can actually do it via chat.

Enter next issue: Chat...

The chat functionality is great to an extent however it is only open from 9 till 5 which can be an issue if say you want to complain after 5.

So I start a chat conversation on their online tool, I am connected to an agent who goes through the script with me AGAIN...

So after all of this here goes the chat(http://www.virginmedia.com/contact-us.html):

1st November 2017.. Let's just let that sink in for a minute

Yep got it? That's at least 6 months away!

This goes on for a little longer with some crap too and throw, till eventually the agent agrees to cancel my connection from today with no fees, and a refund. However, companies never like refunds do they?

What's the process to get a refund from Virgin Media you might ask? Cheque...

Yes ladies and gentlemen, it is 2017 and Virgin Media cannot offer any other refund method other than Cheque.

"This is the company's process and the same thing applies to all other customers. The cheque refund is the only option. "

</rant>

Result?

Account Cancelled, new ISP Hunt begins!

Andy Gill

Published 2 years ago

Subscribe to our newsletter

Recieve news directly to your email.

ZeroSec - Adventures In Information Security © 2019.